To start the return process for your order, please enter your email address or phone number and the order number below.

 

How do I return?

  • Items can only be accepted if you have returned your items within 14 days of when the order was dipatched.
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

 What items are returnable?

  • Items can be returned in the form of a refund
  • No exchange policy, see T&C's
  • All items must be returned as new, with no marks or stains
  • With all items in their original packaging 
  • Have all original labels and tags attached, in an unwashed condition
  • Please do not use scissors or knvies to open your package, items returned this way will not be accepted for refunds

 

Are there any charges for return?

  • There are no charges for returned items that are faulty/wrong item was sent
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

 

 

 

  How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days

Free gifts are not returnable.