Terms & Conditions


Returns Policy

Items for refunds can only be accepted if they have been returned to us within 14 days of when the order was dispatched. 

Returns must be made to:

37 Hillview, Bicknacre, Chelmsford, Essex, CM3 4XD. 

All items must be returned as new, with no marks or stains, have all original labels and tags attached, in an unwashed condition fit for resale. So please be careful when trying on any of our products. 

Please do not use scissors or knives to open your package, you are able to just tear the packaging open or use the zip on the bag. Returns with scissor or knife marks will not be accepted. 

All items must be returned to us before a refund or replacement is issued.

To complete your return, we require a receipt or proof of purchase.

We have a no exchange policy. Please refund your original purchase and then complete a new purchase for your desired item. 

We will only cover the cost of your return postage if your item is faulty or you have been sent the wrong item.

Original shipping charges are non-refundable. You are responsible for the charges of the return shipping

Please note that if you return any items outside of the 14 day return period for a refund and you have not been advised to do so by our Customer Service Team you will forfeit your item.

Please be aware that all returned orders can take up to 8-10 days to process and any monies refunded can take up to 10 working days to appear into your account.

Contact Us:


Our office opening hours are:

Mon-Fri: 9am - 5pm (Excluding bank holidays)

Sat-Sun: Closed

We aim to respond within 48 hours, if closed, then we will respond next working day.


These Terms and Conditions of Sale apply to customers who are consumers only.

This website is operated by Lost Legacy Limited. Throughout the site, the terms “we”, “us” and “our” refer to Lost Legacy Limited. Lost Legacy Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not place an order.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

If you have an questions about our terms and conditions, please contact info@lostlegacy.co.uk

In addition to these terms and conditions, your use of the Site and any orders you place are subject to our Terms and Conditions and Privacy Policy. Please read through these very carefully as they contain important terms which apply to you.

1. The contract between us

A contract is made between you and us when, we have acceptance of your order confirmation, which will lead to an acceptance email from us.

We will send you an order confirmation which will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.  Price

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

3. Our Goods

The images of our goods on our Site are for illustrative purposes only. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your device's display of any colour will be accurate.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Minor differences in the colour or finish of the goods resulting from the processing of the goods will not cause the goods to be considered of unsatisfactory quality.

Defects which have arisen from fair wear and tear, wilful damage, negligence, exposure to sunlight, failure to follow any care instructions we provide to you or any misuse of the goods will not cause the goods to be considered of unsatisfactory quality.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

4. Right for you to cancel your contract

If you have made an error

If you have made an order in error and fully complete it on site including payment please contact info@lostlegacy.co.uk including your order number. As long as your order has not been dispatched we will be able to send you a refund including delivery costs. We will do our best efforts to ensure your refund gets back to you as quick as possible. However, please bear in mind this could take up to 30 days. Nevertheless, we usually find it take up to fourteen days for your refund to show in your account. 

If your order has already been dispatched then you will need to return the item(s) to us by following the returns procedure. We advise that if the item(s) were ordered by error, that you do not open the packaging or tamper with the items as this will result in no refund being given, this is at our own discretion and won't always apply. Also will we only pay for the returns costs to us if your item is faulty or you have been sent the wrong item.

If your item is faulty or incorrect

If we send you an item or items and once received, they are faulty, please accept our sincere apologies for any inconvenience it may cause. Please inform us within 14 days from the date you receive the faulty item(s). From there we will inform you on how to proceed. There will be a refund or exchange in place of any faulty item(s) within 30 days from the date you receive it. 

This also applies for items you received that you didn't originally order, please accept our sincere apologies. Please contact us as soon as possible to resolve this issue. You have 30 days from when the order was received by you to return any items you didn't order. A refund will be issued for the original postage costs for all incorrect items. 

5. Termination by us

We will notify you via email to cancel any contract between us. 

Reasons to cancel will be:

We do not have the goods that you ordered available (insufficient stock);

The goods you have ordered has the incorrect price listed due to a typographical error or an error in the pricing information received by us from suppliers; or

We do not deliver to your area.

If we cancel your contract, we will credit your account with the credit card you used as soon as possible, but in any event within 30 days of your order. There is no obligation from us to offer additional compensation for disappointment suffered. 

6. Delivery of goods to you

The address you give us will be used to deliver the goods at the time you make an order. 

Our delivery costs are on the "Shipping costs" page.

Once an order has been made, you will receive a confirmation with an estimated delivery date. We are not obliged to meet these estimated dates, however we will do everything reasonably possible to meet them, within 30 days of your order.

Receiving the goods makes us no longer liable for the loss or destruction of the goods, they will then be held at your own risk.

You will become the owner of the goods you have ordered once we have received payment for the goods in full.

7. Liability  

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use responsible care and skill, resulting in us not complying with these terms. However we hold no responsibility for any loss or damage caused by unforeseeable circumstances. Foreseeable would be something that we have agreed with you, something that is obvious and knew could happen. Unforeseeable is something out of our control, something that cannot be seen coming.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.

If you use any of our goods for:


business; or

resale purposes,

we have no liability to you for any of the following:

loss of profit;

loss of business;

business interruption; or 

loss of business opportunity. 

We only supply our goods for domestic and private use.

8. Events beyond our control

We shall never be held accountable and have no liability to you for: 

any failure to deliver goods you have ordered;

any delay in the goods you have ordered;

damage to the goods you have ordered; or

defects to the goods you have ordered,

by the cause of events out of our control or beyond our reasonable control such as:

without limitations;



other industrial disputes;

breakdown of systems;

network access,



natural disasters; 

explosions; or 


9. Notices

All notices from you to us should be made via email to info@lostlegacy.co.uk, unless stated in the terms and conditions. All notices from us to you will be displayed on the site from time to time.

10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11. Privacy

You acknowledge and agree to be bound by our Privacy Policy. 

12. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. No waiver

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14. Dispute resolution

If you are unhappy and wish to make a complaint, please contact info@lostlegacy.co.uk

15. Governing law and jurisdiction

This contract shall be governed and construed with the laws of England and Wales. The courts of England and Wales will have jurisdiction over any dispute or claim arising out of or in connection with these terms and conditions and orders made pursuant to it.

16. Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

If you have any comments or suggestions about Lost Legacy, this website or the terms of services you can contact us at info@lostlegacy.co.uk.

These Terms and Conditions were last updated on 29 September 2021.